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I still have questions regarding payment, how can I reach Klarna?Updated 7 months ago

If you have any questions about your balance or payments with Klarna, please contact the Klarna Customer Service team directly or download the Klarna App to manage your payments. 

  • If it's your first time using Klarna, and you're shipping to a different address to your billing address, the payment may be declined.
  • You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay with Klarna again.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
  • Being rejected by Klarna for one payment application does not mean you'll be rejected next time. Likewise, if your application has been accepted for one payment, it doesn't necessarily mean you'll be accepted for all future payments.
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